Welcome to Platinum Hires Group (“we,” “our,” “us”). By accessing or using our website located at www.platinumhires.com, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our Website.

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1. Who Can Use the Website

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1.1. You must be at least 18 years old to create an account, book services, or make purchases through the Website. By using the Website, you represent and warrant that you meet this requirement.

1.2. To access certain services, including luxury car hire, chauffeur bookings, or membership options, you may need to create an account. You agree to provide accurate and complete information during the registration process and keep it updated.​

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2. Key Commercial Terms

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2.1. We offer the following services through the Website:

• Luxury car hire

• Chauffeur services

• Membership plans (e.g., Platinum+)

2.2. Service availability and pricing are subject to change without prior notice. Membership benefits, including access to cars and drivers, are subject to the terms outlined in your subscription agreement.

2.3. Booking confirmations are only valid upon receipt of payment or a deposit as specified at checkout.​

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3. Payment Methods

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3.1. We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)

• PayPal

• Bank Transfers

3.2. Payments for bookings and memberships must be completed in full before services are provided unless otherwise agreed.

3.3. Refunds and cancellations are subject to the cancellation policy applicable to your booking or membership. Details are provided during the booking process.

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4. Retention of Right to Change Offering

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4.1. We reserve the right to modify or discontinue any service, vehicle offering, or membership plan at our discretion without prior notice.

4.2. In the case of changes to active bookings or memberships, we will provide notice and reasonable alternatives where applicable.

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5. Warranties & Responsibility for Services and Products

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5.1. All services, including car rentals and chauffeur services, are provided “as is” and “as available.”

5.2. We take reasonable steps to maintain our fleet and ensure the quality of service; however, we make no warranties regarding vehicle availability, condition, or uninterrupted service.

5.3. Customers are responsible for adhering to all terms outlined in the rental agreement, including vehicle care and use.

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6. Ownership of Intellectual Property

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6.1. All content on the Website, including logos, vehicle images, descriptions, designs, and text, is the property of Platinum Hires Group and is protected under intellectual property laws.

6.2. You may not copy, reproduce, or use any content from the Website without prior written consent.

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7. Right to Suspend or Cancel Member Accounts

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7.1. We reserve the right to suspend or terminate accounts for violations of these Terms or misuse of our services.

7.2. Members who fail to comply with their subscription terms may lose access to benefits or face additional charges for misuse.

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8. Indemnification

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8.1. You agree to indemnify, defend, and hold harmless Platinum Hires Group, its affiliates, and employees from any claims, damages, or losses arising from:

• Your breach of these Terms.

• Damage to vehicles during rental periods.

• Unauthorized use of our Website or services.

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9. Limitation of Liability

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9.1. To the maximum extent permitted by law, Platinum Hires Group shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our Website or services.

9.2. Our total liability for any claims arising from your use of our services shall not exceed the total amount paid for the booking or membership.

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10. Right to Change and Modify Terms

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10.1. We reserve the right to update these Terms and Conditions at any time without prior notice.

10.2. Your continued use of the Website or our services after changes are posted constitutes your acceptance of the revised Terms.

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11. Preference of Law and Dispute Resolution

11.1. These Terms are governed by the laws in Victoria, Australia.

11.2. Any disputes arising under these Terms shall be resolved through mediation or in the courts of [Insert Jurisdiction].

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12. Contact Information

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If you have questions, concerns, or need assistance, please contact us:

 

Email: info@platinumhires.com
Phone: 0480 659 288