F A Q
- 01
Platinum Group offers premium chauffeur services for personal and business needs. Our services include:
Airport transfers
Corporate travel
Special events (weddings, parties, conferences)
City tours
Long-distance travel
We also provide Platinum+ Membership, which includes a personal driver available on demand and access to our luxury fleet.
- 02
Booking is simple:
Visit our website.
Select the date, time, and service type.
Choose your vehicle preference.
Confirm your booking and receive instant confirmation.
Alternatively, you can call, WhatsApp, message our team for assistance.
- 03
Yes, all Platinum Group chauffeurs are highly experienced and fully licensed. They undergo extensive training in safety, hospitality, and route management to ensure a first-class experience.
- 04
Absolutely! If you prefer a specific chauffeur, we will accommodate your request, subject to availability.
- 05
We primarily operate in Melbourne and surrounding regions. Long-distance and interstate trips can be arranged upon request.
- 06
You can cancel or reschedule bookings free of charge up to 24 hours before the scheduled service. Cancellations made less than 24 hours in advance may incur a fee. For full terms, please refer to our cancellation policy on the website.
- 07
Yes, we offer tailored corporate packages, including recurring bookings, fleet customization, and dedicated chauffeurs. Contact our team to discuss your specific needs.
- 08
We accept all major credit cards, debit cards, and bank transfers. Payments are processed securely at the time of booking. For Platinum+ members, monthly fees are automatically billed.
- 09
Yes, we can provide child seats or other accommodations upon request. Please inform us during the booking process to ensure availability.
- 10
Yes, our chauffeur services are available around the clock to meet your needs, whether it's an early morning airport transfer or a late-night event.
- 11
We pride ourselves on punctuality. However, in rare cases of delays, our team will inform you immediately and make alternative arrangements to ensure minimal inconvenience.
- 12
You can reach us via:
Phone: 0400225665
Email: info@platinumhires.com
Live Chat: Available on our website
Our team is available 24/7 to assist you.